PO Box addresses can only be used for small orders if you are choosing the USPS shipping method. We cannot ship to Po Boxes using UPS. If you still would like to use a PO Box and have a large order, you will have to choose the USPS shipping option and pay the Increased cost due to shipping through USPS. (Large packages cost a lot more to ship using USPS due to the way USPS calculates the shipping cost)
All of your information is confidential, We DO NOT sell or share ANY customer information.
When you place an order you enter into an agreement to honor your purchase and the price you paid. This means you understand and agree to pay the price which includes a fee which pays for time, labor, supplies, etc. Under the Purchase Agreement you and your information are protected and completely confidential, we do not sell, trade, or in any way disclose your information to any unrelated parties, HomeSolutionsUS and associates will not be liable for any damages that result from any attempts to settle a negative balance caused by a chargeback. There is absolutely no reason to ever do a charge back, If someone used your information and made an unauthorized purchase you can contact us and we will cancel the order.
If an item arrives damaged (Non functional, unusable), take pictures immediately and email them to us! Damaged items can be partially refunded or replaced if they cannot be used, but you must send pictures of the damaged item(s) on the day of delivery. Single item orders are not covered by the replacement policy. We strongly discourage ordering 1 single item because the packaging does not offer enough protection, for that reason we limit orders to 3 items minimum so we can ship the order in a box, if you order 1 single item your item will not be eligible for a refund or replacement if the item arrives damaged. We define "damaged item" as an item that is damaged to the point that it is no longer functional, Superficial/Cosmetic damage such as scratches, dents or a cracked cap (if the cap is not vital to item functionality) are not eligible and will not be refunded/replaced.
DUE TO COVID All sales are final, We can not accept returns. Orders can be cancelled before they are shipped, Once the order is shipped the sale is complete and cannot be cancelled or returned.
Order may be cancelled only if they have not been shipped, a $2 restocking fee may be applied for each item.
We will combine shipping when possible and refund any extra payment. If we are able to get a cheaper shipping rate we will refund any extra payment.
BEFORE STARTING A CHARGEBACK PLEASE EMAIL US FIRST TO LET US ATTEMPT TO REMEDY THE PROBLEM!!
We will refund unauthorized orders. But we will not give out free items. If you did not authorize the purchase, you need to contact us immediately, our phone number will be in the bank statement description, call/text that number immediately if you did not make the purchase. If the order has been shipped we will wait to refund until delivery is refused and sent back. Every Unauthorized Purchase will be refunded if delivery is refused and the package is sent back unopened. Every order will have Signature Confirmation and Proof of Delivery recorded. You can refuse to sign and tell USPS/UPS to return the package to sender. If you or someone in your household, signs and receives the package, this is confirmation that you authorized the purchase and the sale is complete. Signature Confirmation and Proof of Delivery is to prevent those who plan on ordering and calling their bank claiming its unauthorized after the items are delivered, from ordering. In case a charge-back is still attempted, providing the Signature Confirmation, Proof of Delivery & Our Payment Policy has reversed the charge-backs every time.
Some items could potentially leak from pressure changes during shipping. We seal off the caps to help prevent leaks and put all liquid items into plastic bags, it helps but it is not 100% effective and leaks occasionally happen. If a small leak happens this is not considered a damaged item and will not be refunded or replaced. Many wipes containers are overfilled by the manufacturer and may leak some of the excess liquid during shipping, this is completely normal, the wipes will not dry out or lose effectiveness or functionality in any way, so wipes leaks will not be refunded or replaced, but in most cases we will include a free courtesy item on your next order if any of your items leaked.
Orders that have signature confirmation require someone to be present to sign for the package upon delivery. If nobody is available to sign for the package they will leave a note with instructions to pick up the package from the nearest post office, if you do not pick it up within 10 days the package gets returned to sender. If a package is returned to us due to non pickup or an incorrect address, we will issue a refund for the items only, shipping cost will not be refunded.